ONLINE RETURNS
Need to return something you purchased online? No problem!
Online returns policy:
30 day returns from day of dispatch.
Choose to receive a Refund, Store Credit or Exchange.
No returns on Clearance Items.
All items must be in original condition with tags attached.
Wearing recommendations:
Wear your bra at home with the tags attached for 30 minutes to ensure fit and comfort.
No full exchanges or credits provided for bras once worn for longer than 30 minutes.
Briefs or Swim briefs need to be tried on over your own underwear for hygiene reasons with tags on.
Hosiery may not be returned.
All items must be in original condition with tags attached.
How to return your online purchase:
At the bottom of the page select ‘Submit a Return’ and follow the prompts.
Customers are required to bear the cost of the return.
Brava will ship any exchange items to you Free of charge.
Or visit a Brava store with your item/s.
IN STORE RETURNS
Instore returns policy:
30 day returns period.
Exchanges & store credit only
No refunds for instore purchases or gift vouchers
All items must be in original condition with tags attached.
Wearing recommendations:
Wear your bra at home with the tags attached for 30 minutes to ensure fit and comfort.
No full exchanges or credits provided for bras once worn for longer than 30 minutes.
Try briefs or swim bottoms on over your own briefs for hygiene reasons.
All items must be in original condition with tags attached.
How to return your instore purchase:
Items can be returned to any Brava Store – Store Locator or posted to our Hampton store at your own expense.
Items will need to be assessed by staff before honouring an exchange or store credit.
No returns will be accepted for worn briefs, thongs, shapewear with gussets or bodysuits with tags removed.
Exceptional circumstances
Contact us ASAP if you are unable to return your item within 30 days of Purchase. We will work together to find a solution and make notes on your order.
Get in touch
We welcome your comments, and will endeavor to contact you if a different size or style may work better. Alternatively, contact our expert fitters for friendly advice by emailing hello@bravalingerie.com.au, calling us on 1300 427 282, or via our online chat.
Need Fitting Help?
Love the bras but not happy with the fit? We'd love to help! You can pop in-store with your items, book a Zoom Fit, for expert one-on-one help in the comfort of your own home, or by submitting a Virtual Fit Form and uploading images of your best fitting bra.
FAULTY ITEMS
Do you think your bra might have a manufacturing fault?
Most bras at Brava are designed to be hand washed only. The care tag on each bra has clear instructions, wash by hand.
Machine washing can lead to noticeable damage, which is clearly caused by a machine, whether it's the first wash or the twentieth.
For your item to be assessed by our Customer Care team you are welcome to submit an enquiry here https://form.jotform.com/240630668395059
Please allow 48 hours for a response from the team. Thanks for your understanding!
